This summer I have had the opportunity to intern at the beautiful Augustine Luxury Collection Hotel located in the most amazing part of the city near the Charles Bridge and Prague Castle. I work closely with the food and beverage manager, Julien. The food and beverage department includes the refectory bar, the restaurant, banquets, and room service. My task has been to improve the communication between staff, managers, and guests. I have been an asset to the team because my fluency in English and American business background.
- I have developed many skills and learned a lot through my time working in The Augustine. I have improved my confidence in leadership skills, perfected my excel and PowerPoint skills, and learned a lot about what it takes to improve communication in another country where the businesses are ran very differently then what I am used to.
- The most challenging thing about working abroad in this environment was the language barrier. Mostly everyone I worked with didn't speak any English, although they understood it. Trying to improve communication in a place where you can hardly communicate with those around you is difficult. I decided to try to put myself in their shoes and realized they were not speaking to me because they didn't like me or because they couldn't, but because they were nervous. I realized they must feel the same way I feel when I chose not to speak to native Spanish speakers even when I can understand them, it's because I am nervous! Once I realized this I put more effort into making them feel comfortable around me and trying to make the effort to speak to them first in the little Czech that I know and simple English. This greatly improved my experience at work.
See more photos and information about the Augustine Hotel here: www.augustinehotel.com/